A note to our community about COVID-19.

Usually, our business is helping you find your people. Whether you’re a customer looking for just the right pro, or a local business looking for quality customers, our product is all about connecting people. But when experts urge us to keep our distance from each other, that becomes challenging. Things are changing quickly, and we all face uncertainty in the months ahead.

At Vasyl.ac, the health and safety of the communities we serve are our top priority. So we’re adapting, and thinking of ways we can help you adapt, too. Above all, we’ll continue to be here for you: our customers and pros. We’ll get through this together by staying informed, making safe choices and supporting each other.

Information for customers

What can I do to help pros at this time?

• Keep supporting pros and small businesses when safe and possible.
• Keep your distance. Wear a cloth face cover. Make sure your space is well ventilated.
• Hire remote services, or services that maintain distance between you and the pro. Customers can look for the “Offers remote services” badge in search results and pro profiles.
• Ask pros about their ability to provide no-contact delivery options or remote services.
• Use digital payments instead of cash or check.
• Ask pros about buying gift cards or buying packages for future work. This is often a great way to get a discount and support small businesses through this tough time. Customers can look for the “Discounts available” badge in search results and pro profiles.
• Consider tipping, or paying now for work that you’ve postponed.

What safety measures are pros taking?

Vasyl.ac is encouraging pros to review CDC safety guidelines and pledge to take preventive measures to limit their — and your — exposure to COVID-19, including:

• Maintain 6 feet of distance from customers
• Wear cloth face covers during the job
• Wear gloves during the job
• Disinfect surfaces touched during the job

Customers can see if a pro has pledged to take preventive measures in their profile.

Should I postpone my projects?

We encourage you to stay safe. Based on current CDC guidelines, we recommend wearing a cloth face cover, distancing yourself from pros while they work and sanitizing any involved spaces afterward. Please understand that any interactions with pros could carry some risk; ultimately you should only take on projects you are comfortable with given your situation. If you postpone projects, consider paying upfront now to help pros out (but make sure you have a clear written agreement with a pro before paying).

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Always follow local health restrictions and be respectful of pro safety in and around your home.

About COVID-19

What is COVID-19?

A coronavirus is a virus that causes respiratory infections. COVID-19 is the infectious disease caused by the most recently discovered coronavirus.

According to the CDC, the most common symptoms of COVID-19 are fever, tiredness and dry cough. COVID-19 can be easily spread by people who are asymptomatic — people who don’t feel ill at all. Older people and those with underlying medical problems are more likely to develop serious illness. People with fever, cough and difficulty breathing should seek medical attention.

How do I stop the spread?

Here’s what the CDC recommends:

• Wash your hands. Washing them thoroughly for at least 30 seconds with soap and water helps kill the virus. An alcohol-based hand rub is the next best option if you can’t wash your hands.
• Avoid close contact. Put 6 feet of distance between yourself and people who don’t live in your household.
• Cover your mouth and nose. Everyone should wear a cloth face cover in public settings and when around people who don’t live in your household, especially when other social distancing measures are difficult to maintain.
• Cover your cough or sneeze. Use your elbow, not your hands. Or use a tissue, and then throw it away immediately.
• Clean and disinfect. Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets and sinks.
• Monitor your health daily. Be alert for symptoms. Watch for fever, cough, shortness of breath or other symptoms of COVID-19.

Where can I get more info?

The situation is changing hour by hour. We recommend listening to the CDC and your local health officials. Some states and counties have stricter guidelines in place.