Updated: Jun 20, 2021
1. Licence, certifications
The first consideration is to make sure your HVAC technician is licensed to work with your heating, cooling, or air quality control system. Hiring a contractor without a license is often more expensive than the initial savings achieved and leaves you vulnerable to liability for any mistakes. In California, an HVAC technician must pass the HVAC standardized trade exam, business exam, and legal exam, be NATE and EPA certified, and have at least 8,000 hours of combined experience / training in HVAC and HVAC-related jobs in order to legally operate with your hardware.
Ask to see your technician’s California EPA Technician Certification.
2. Written proposal
Get your proposal in writing! Always insist on a written offer that includes a quote before agreeing to hire an HVAC contractor. Before your contractor makes a proposal, he collects as much of the following information about your equipment as possible: manufacturer, brand and model number, serial number, installation date, and service history. He learns as much as possible about your heating / cooling system and asks what you want (or at least what you would like to achieve). This helps to ensure that the offer you receive meets your expectations. It also makes comparison shopping more efficient. After all, if one quote is significantly lower but doesn't solve the actual problem, it won't satisfy your needs. If there are any specific problems that you would like to be addressed by your contractor, be sure to mention them and make sure they are also included in the proposal document. The written proposal should include specific materials and labor costs so you know what you will be paying for.
Reputation is not given, but earned. Ask your friends, neighbors, and coworkers who they have hired in the past and find out if they were happy with the service provided. Look online for reviews and read through them to determine if the good reviews seem to be legitimate and if any poor reviews are warranted. Keep in mind that reviews from family members and close friends of a contractor are likely to be less than reliable, and there will always be people who complain or attempt to blame a contractor for their own failure to maintain their home or business even if the work they received was good. Any prospective, reputable HVAC company you consider hiring should be able to provide numerous references for the service you are requesting and be able to address any negative reviews in a professional manner.
When you hire a service firm, consider the company’s attitude. Did they arrive on time for the job or are they an hour or two late? Did they show up in unkempt clothes? Are they rude? Those are red flags. You may be dealing with a dodgy technician if you encounter these situations. Vasiliy AC will always send over contractors who get to your door on time, arrive at their company uniform and take care to present a professional appearance. Look for that.
There is no better feeling than to be calm that you will not be deceived.
In order to be sure that they do not try to impose unnecessary repair or replacement of equipment on you, you need to be aware of what is happening with your current equipment.
But this is the work of a professional:
A real specialist will always be able to explain to you why your equipment needs this particular repair, in connection with which a breakdown occurred, and significant reasons for replacing old equipment with new ones.
And as soon as you realize that this specialist is interested in helping you spend wisely or save money, you will immediately want to work with him and never contact another company again. This is our original credo, our way of working